Q & A

  1. Pricing

    We provide our customers with the products and services that they need, at a low cost

  2. What are the shipping methods available?

    Freight Shipping Methods:

    Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives your order, they will contact you to set up a delivery time.

    Typically, delivery times are within a 4 hour window Monday – Friday between 8 am and 5 pm.

    NOTE:  Some areas are not serviced daily and may require additional day(s) for delivery. Please provide up-to-date contact information when placing your order to ensure efficient delivery.

    Different Service levels for Freight deliveries:

    Threshold Delivery:

    Threshold includes interior delivery into the first dry area available. Delivery agents will unload your item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.
    Please NOTE: Drivers do not assist with unpacking, set-up, or clean up.

    White Glove Delivery:

    White Glove includes an interior room of choice upon delivery. The delivery agents will unload and place your item(s) in a room of your choosing. White glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs.
    Please NOTE: Unless otherwise stated on product page, this service does not include set-up and/or assembly.

    Commercial Delivery:

    This service is available for commercial business addresses and requires access to an unloading dock. The driver will move the item to the back of the truck, and the Member will need to unload the truck (may require equipment to unload).
    NOTE: Drivers do not assist with unloading, unpacking, set-up, or clean up. Any other services provided will require additional fees to the Member and are payable to the shipping company upon completion.

  3. What is the Shipping Estimator?

    This estimates the shipping costs for all available shipping options before an order is placed.

    NOTE:  This value is an estimate based on current shipping rates and is subject to change.

  4. Can I receive a reduced shipping rate if I make a large purchase?

    In most situations, the answer is no. Members can however, receive a bulk purchase discount for orders that meet certain criteria. Please contact the Sam’s Club Bulk Order Team via email for inquiries regarding bulk orders.